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Reliance Home Comfort Protection Plan Complaint - Wrong Billing & Worst customer Service
Reliance Home Comfort Protection Plan Complaint

Reliance Home Comfort Protection Plan Complaint

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Wrong Billing & Worst customer Service


I came across this company on the web (sometime in June 2013) when I was searching to get maintenance for my AC and thought that the protection plan offered to me was so good.....annual maintenance for furnace & air conditioner, any time repair without anything going out of your pocket...blah, blah...for just 29.99 a month, 3 months free as a bonus for getting the plan and above all no contract and I could cancel the plan anytime. I would get a package in my mail to get my plan activated. I did not realize my worst nightmare was about to start.
I never received a package for the plan. When I called them in early July to schedule my annual maintenance I was told that my plan was not activated and I would have to pay for any service done on my AC. Since I was not given any other option, I got the service done and was charged $ 288 for it.
I never realized that they activated the plan after I had the service without delivering any plan package to me until I got a collection call in Oct 2013. I spoke to the AR and explained that I had no idea that the plan had been activated and could they please stop the invoicing and was assured that it would be taken care of and by the time it gets processed I might get a few more collection calls which I should ignore. But to my horror the billing continued for the past 6 months in spite of several calls and written communication and the matter has been sent to collection (: without even any reply to my communication and on my last call to them I was finally told that I was talking to the AR and should have spoken to customer service to stop the invoicing......does that make sense? The AR should have forwarded my communication to which ever department would cancel the invoicing on my first call to them even if the plan had been activated so that there would be no further invoicing, since there was no contract.
Current status is they are reviewing the account (whatever that means) and I am still getting collection calls and I have been advised to be patient.

My advise to who ever reads this review...PLEASE STAY AWAY FROM THEIR PLANS IF YOU WANT TO AVOID UNNECESSARY STRESS.


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