Reliance Home Comfort Protection Plan Complaint
Wrong Billing & Worst customer Service
I never received a package for the plan. When I called them in early July to schedule my annual maintenance I was told that my plan was not activated and I would have to pay for any service done on my AC. Since I was not given any other option, I got the service done and was charged $ 288 for it.
I never realized that they activated the plan after I had the service without delivering any plan package to me until I got a collection call in Oct 2013. I spoke to the AR and explained that I had no idea that the plan had been activated and could they please stop the invoicing and was assured that it would be taken care of and by the time it gets processed I might get a few more collection calls which I should ignore. But to my horror the billing continued for the past 6 months in spite of several calls and written communication and the matter has been sent to collection (: without even any reply to my communication and on my last call to them I was finally told that I was talking to the AR and should have spoken to customer service to stop the invoicing......does that make sense? The AR should have forwarded my communication to which ever department would cancel the invoicing on my first call to them even if the plan had been activated so that there would be no further invoicing, since there was no contract.
Current status is they are reviewing the account (whatever that means) and I am still getting collection calls and I have been advised to be patient.
My advise to who ever reads this review...PLEASE STAY AWAY FROM THEIR PLANS IF YOU WANT TO AVOID UNNECESSARY STRESS.
CONTACT THIS BUSINESS
|
BUSINESSES REPLY HERE
|
Comments
More Reliance Home Comfort Protection Plan reviews
Similar reviews
- Best (Worst) buy customer sevice is big joke
- Worst customer service I have ever met.
- comcast: xfinity
- Worst Customer Service EVER!!!
- billing accuracy and falsified sale info
- BILLING AND CUSTOMER SERVICE STINKS
- Worst srevice ever-worst billing system ever,
- Scam, Cheater, Bad customer Service, Wrong (Double) billing, Never Sign up
- The customer is always WRONG
- Billing issue
- Superpages has the worst customer service
- Worst customer service I have ever experienced
- Awful
- Charter Business is the worst company I have ever delt with
- Worst Customer Service EVER!!!!!!
- Worst service & customer service ever!
More
How It Works
COMPLAINTS RESOLVED
Thousands of Businesses of all sizes and millions of customers use MeasuredUpIt's free and easy to put MeasuredUp to work for you
Activity
Details
[Top]